Q&A

About membership

Q. How old do I have to be to join Phoenix Gym?

To join you must be 16 years old. All membership agreements for those under 18 years of age need to be authorized and signed by a legal guardian.

Q. Does Phoenix Gym offer student discounts?

Yes, a student membership program is available with valid student photo ID above the age of 16 years. Please call or drop in to the Gym for more information and to sign up.

Q. If I have any queries about my membership or the Gym who do I speak to?

Our friendly team are happy to help you with any questions or feedback you have. If you’d prefer to speak to Gym management please let our front desk staff know and they will arrange an appointment for you. You can also contact Phoenix Gym on 082-335737 or email your query via our online contact form.

Q. Can I put my membership on hold?

Yes, you can freeze your membership. Which will be chargeable at RM10/month whilst you’re not attending the gym. You can put a freeze on your membership for a minimum of one month and up to a maximum of six months each calendar year. NOTE: Freezing is only available for Contract Memberships.

Q. I’m new to the gym. What should I know?

If it’s your first time to the gym, we recommend you get checked out by your doctor first to make sure you have no existing medical conditions that may be exacerbated by working out. Also, if you have any questions about gym etiquette and procedures, please refer to one of our staff, who will be happy to assist you.

Q. What should I bring when I work out the first time at Phoenix Gym?

Pack your gym bag with the following items below to have a successful first-time workout.

  • Your membership card.
  • A lock for your locker in the changing room. Having your own lock helps keep your belongings safe. However, we recommend not bringing valuables into the Gym.
  • A water bottle.
  • Gym clothing and appropriate gym shoes if you’re not already wearing them.
  • Toiletries. We have soap in our locker room showers that can also be used as shampoo, but you may want to keep travel-sized toiletries in your gym bag.
  • Slippers for the shower.

We welcome your feedback and we want to hear about ways we can assist you with any questions or concerns you may have.